Privacy Policy

1. Introduction

KaziMboga ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelancing marketplace platform ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

Account Information:

• Name, email address, phone number
• Profile information (skills, experience, portfolio)
• Company information (for client accounts)
• Profile photos and documents

Identity Verification:

• Government-issued ID documents
• Business registration documents
• Bank account information (for payments)
• M-Pesa account details

Communication Data:

• Messages sent through our platform
• Support tickets and communications
• Feedback and reviews

2.2 Financial Information

Payment Data:

• MbogaCoins transaction history
• Payment method information (encrypted)
• Withdrawal requests and bank details
• Tax information (where required)

Transaction Records:

• Job application fees
• Payment processing data
• Escrow account information
• Refund and dispute records

2.3 Technical Information

Device and Usage Data:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on platform
• Click patterns and user interactions

Log Data:

• Server logs and error reports
• Security event logs
• Performance monitoring data
• Authentication logs

2.4 Cookies and Tracking

Essential Cookies:

• Session management
• Authentication tokens
• Security features
• Platform functionality

Analytics Cookies:

• User behavior analysis
• Platform performance metrics
• Feature usage statistics
• Error tracking and debugging

3. How We Use Your Information

3.1 Platform Operations

Service Delivery:

• Account creation and management
• Job matching and recommendations
• Payment processing and escrow services
• Communication facilitation
• Dispute resolution

Platform Improvement:

• Feature development and optimization
• User experience enhancement
• Performance monitoring and debugging
• Security enhancement

3.2 Communication

Service Communications:

• Account notifications and updates
• Job-related communications
• Payment confirmations and receipts
• Security alerts and important notices

Marketing Communications:

• Platform updates and new features
• Relevant job opportunities (with consent)
• Educational content and tips
• Promotional offers (opt-in)

3.3 Legal and Compliance

Regulatory Compliance:

• Tax reporting requirements
• Anti-money laundering compliance
• Know Your Customer (KYC) verification
• Legal process compliance

Security and Fraud Prevention:

• Identity verification
• Fraud detection and prevention
• Security monitoring
• Risk assessment

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third-party service providers:

Payment Processors:

• Stripe (payment processing)
• PayPal (payment processing)
• M-Pesa (mobile payments)
• Banking partners (withdrawals)

Technical Services:

• Firebase (authentication and database)
• Vercel (hosting and deployment)
• Cloudflare (CDN and security)
• Analytics providers

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• User information may be transferred as part of the transaction
• Users will be notified of any material changes
• New owners will be bound by this Privacy Policy

4.3 Legal Requirements

We may disclose information when required by law:

• Court orders and legal process
• Government investigations
• Regulatory compliance
• Protection of rights and safety

4.4 User Consent

We may share information with your explicit consent:

• Third-party integrations you choose
• Marketing partnerships (opt-in)
• Research studies (anonymized data)
• Other purposes you specifically authorize

5. Data Security

5.1 Security Measures

Technical Safeguards:

• Encryption in transit and at rest
• Secure authentication protocols
• Regular security audits and testing
• Access controls and monitoring

Administrative Safeguards:

• Employee training on data protection
• Access limitation and authorization
• Incident response procedures
• Regular policy reviews and updates

5.2 Data Breach Response

Incident Management:

• Immediate containment and assessment
• Notification to affected users
• Regulatory reporting (where required)
• Remediation and prevention measures

User Notification:

• Email notification within 72 hours
• Clear explanation of the incident
• Steps users should take
• Contact information for questions

6. Your Rights and Choices

6.1 Access and Control

Account Management:

• View and update profile information
• Manage privacy settings
• Control communication preferences
• Download your data

Data Rights:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Object to certain processing

6.2 Communication Preferences

Email Settings:

• Account notifications (required)
• Marketing communications (optional)
• Job alerts and recommendations
• Security and safety alerts

Platform Settings:

• Profile visibility controls
• Search result preferences
• Notification frequency
• Data sharing preferences

7. Contact Information

7.1 Privacy Inquiries

Data Protection Officer:

• Email: privacy@kazimboga.top
• Website: https://kazimboga.top

7.2 Regulatory Authority

Data Protection Authority:

• Office of the Data Protection Commissioner (Kenya)
• Website: www.odpc.go.ke
• Email: info@odpc.go.ke